Managed Service Desk

Your strategic IT department

Managed Service Desk

This service provides your organisation with:

  • Managed IT Services 

  • Continuous monitoring of mission-critical IT systems

  • A fixed monthly cost or a Adhoc Model to suit the size and needs of your business

  • Detect and resolve issues as they arise

  • Preventative maintenance

  • Up-time Maximisation

  • Network Monitoring

  • Patch management

  • Remote support

  • Unlimited phone support

  • Use of our pool of local engineering talent

  • Monthly reports on Assets, Security Status, Uptime, Tickets SLA status and adherence.

Fixed Cost: With a fixed investment per month, business can forecast its annual IT operations budget.

You can log in and send a ticket adding it straight to the system to be addressed by one of the team.

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Virtual Services Agreements

With a Virtual Services Agreement Lucidity IT becomes a 'Virtual' Employee for your organisation. This reduces the risks associated with employing and retaining skilled IT professionals.

VSA's to cater for:

  • System administration tasks

  • Storage maintenance

  • Capacity Planning

  • Virtualisation administration and maintenance

  • WAN acceleration maintenance

  • Documentation for maintained systems

  • Proactive recommendation for potential efficiencies that can be realised; we don't just check alarms.

  • We have a significant pool of highly skilled professionals that can be called upon to rectify a problem regardless of the complexity.